Your Privacy Matters

Chanhassen Dinner Theatres Privacy Policy

Effective Date: July 31, 2025

We take your right to privacy seriously and want you to feel comfortable using our web site. This Privacy Policy describes how Chanhassen Dinner Theatres (“CDT”, “we”, “us”, or “our”) collects, uses, and protects personal information by the Minnesota Consumer Data Privacy Act (MCDPA). This policy applies to all interactions with CDT, including ticket purchases, retail and/or restaurant transactions, website visits, and customer service communications.

1. Data Collection

We may collect the following categories of personal information from consumers:

  • Contact information (e.g., name, email address, phone number)
  • Payment details (e.g., credit card information)
  • Purchase history and preferences
  • Communication records (e.g., emails, phone calls)
  • Location and device information (via website analytics)
  • Internet activity information (e.g., browsing history, search history, interactions with our website or ads)
  • Geolocation data
  • Commercial information (e.g., products or services purchased or considered)
  • IP address
  • Sensitive data (e.g., biometric, health-related, or precise geolocation data)
 

This data may be collected directly from you or through third-party service providers (e.g., ticketing platforms).

2. Data Usage

We use personal data to:

 
  • Process ticket and merchandise purchases
  • Communicate with customers regarding events and promotions
  • Improve customer experience and personalize services
  • Conduct marketing and advertising campaigns
  • Compile and analyze statistics for website improvement
  • Support services or products that a customer wants to buy or has purchased
  • Comply with legal obligations and protect our business interests
3. Data Sales

We may sell/share personal data, including pixel data and internet activity information, with third-party service providers for various purposes that include:

  • Customer support platforms: These platforms assist in managing customer inquiries, service requests, and communication history to ensure timely and effective support.
  • Analytics providers: These services help us understand how users interact with our website and digital platforms, enabling us to improve functionality and user experience.
  • Marketing and advertising partners: These partners help us deliver targeted promotions, measure campaign effectiveness, and improve customer engagement.
  • Payment processors: These providers securely process financial transactions on our behalf, including ticket and merchandise purchases.
 

Consumers may opt out of such sales by contacting CDT directly or using the opt-out mechanisms provided through the privacy settings on our website.

4. Sensitive Data

If CDT collects sensitive data such as biometric, health-related, or precise geolocation data, we will disclose the purpose of collection and provide consumers with the right to limit its use or disclosure.

When sensitive data is collected—such as health-related information for camp participants or guests attending performances with accessibility or other health-related needs, this information is only collected when voluntarily provided by the consumer. It is shared with individuals who have a business need to know.

Precise geo-location data may be collected when users access our website or affiliated applications. Such data is only collected with the consumer’s consent. The data is used for website and customer analytics and for advertising purposes. Users may adjust their consent via their device settings or through accessing the cookie privacy settings on our website.

5. Profiling in Furtherance of Decisions Producing Legal or Similarly Significant Effects

CDT does not engage in profiling that results in legal or similarly significant decisions. If such profiling is introduced, we will update this policy accordingly.

6. Consumer Rights Under MCDPA

Under the MCDPA, Minnesota residents have the following rights:

 
  • Right to access personal data
  • Right to correct inaccuracies
  • Right to delete personal data
  • Right to data portability
  • Right to opt out of targeted advertising, data sales, and profiling
  • Right to appeal decisions regarding data requests
7. Opt-Out Mechanisms

Consumers may opt out of:

 
  • Receiving marketing communications by clicking ‘unsubscribe’ in emails
  • Targeted advertising by adjusting cookie settings or submitting a request
  • Data sales and profiling by contacting CDT directly or via the cookie privacy settings on our website.

Appeals Process

If CDT denies a consumer request regarding personal data, the consumer may submit an appeal by contacting our Privacy Officer at privacy@chanhassendt.com or by mail at the address provided. Appeals will be reviewed and responded to within 45 days of receipt. CDT will provide a written explanation of the outcome of the appeal. If the appeal is denied, consumers have the right to contact the Minnesota Attorney General’s Office to submit a complaint.

Minnesota Attorney General’s Office

Website: https://www.ag.state.mn.us/
Phone: (651) 296-3353
445 Minnesota Street, Suite 1400
St. Paul, MN 55101-2131

9. Do Not Track & Global Privacy Control

Our website does not respond to and does not support the Do Not Track (DNT) header request field or Global Privacy Control signals.

10. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy webpage: https://chanhassendt.com/cookie-policy/

11. Data Retention

We retain personal data based on fixed objective criteria. Data is securely stored and retained until the account is terminated or a removal request is received.

12. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data from unauthorized access, disclosure, or misuse. Security measures are regularly reviewed.

13. Third-Party Websites

This privacy statement does not apply to third-party websites linked on our website. We recommend reviewing the privacy statements of those websites before use.

14. Updates to This Policy

We reserve the right to make amendments to this privacy statement. Consumers will be notified of material changes via email or website announcements.

15. Children

Our website is not designed to attract children and we do not knowingly collect personal data from children under the age of consent in their country of residence.

Contact Information

Privacy Officer
Chanhassen Dinner Theatres
501 West 78th Street
Chanhassen, MN 55317
United States
Website: https://chanhassendt.com
Email: privacy@chanhassendt.com
Phone: (952) 934-1525

Last Updated: July 31, 2025